Shipping Information – Leafly Direct

Welcome to the Leafly Direct Shipping page! We understand that reliable and discreet shipping is essential when it comes to ordering premium THCA products online. This page provides comprehensive information about our shipping policies, ensuring you have a clear understanding of the process and what to expect.

Where Do We Ship?

We currently only ship to the following states: Maine, Missouri, Nebraska, North Carolina, Pennsylvania, and South Carolina.

Please check your local laws before placing an order, as regulations around hemp-derived products like THCA continue to evolve. By ordering from Leafly Direct, you accept our Terms and Conditions of sale and confirm that receiving THCA products in your location is legal. You take full responsibility for the importation of goods in the event any local laws are contravened.

Shipping Options

We offer multiple shipping options to suit your needs. During checkout, you can select the method that works best for you—whether it’s standard, express, or priority shipping. Delivery times, costs, and tracking capabilities vary depending on the option you choose and your location.

Shipping Fees

Shipping fees start at $50+ depending on the weight, destination, and speed of delivery. You’ll see your exact shipping cost calculated at checkout before you finalize your order. Our goal is to offer reliable delivery while ensuring your package arrives safely and securely.

Order Processing Time

Once your order is placed, our team gets right to work. Most orders are processed within 24 to 48 hours. During busy times or promotional events, there may be slight delays, but we aim to get your order delivered within 4–9 days. We appreciate your patience and are always working to fulfill orders as quickly as possible.

Order Tracking

We’ll send you a tracking number by email as soon as your package ships. You can use this number to monitor the status and location of your shipment through the carrier’s website. We want you to feel confident and in the loop every step of the way.

Discreet Delivery

All orders are shipped in discreet, unmarked packaging. No reference to Leafly Direct or the contents inside will appear on the outside of the package. Your privacy is always protected.

Customer Support

Got questions? Our customer service team is here to help. Whether you’re checking on an order or have a shipping concern, contact us at support@leaflydirect.com and we’ll take care of it. We’re committed to making your experience smooth and stress-free.

Please note that shipping policies may change. Check back here anytime for the latest updates.

Thanks for choosing Leafly Direct.

Return & Refund Policy

All Sales Are Final

We do not accept returns or issue refunds unless the item is damaged, defective, or incorrect upon arrival.

Damaged, Defective, or Incorrect Items

• Must be reported within 7 days of delivery
• Must include clear photo or video evidence
• Eligible for a one-time replacement or store credit

Product-Specific Guidelines

Pre-Rolls Arrived Damaged

• Send clear photos within 7 days
• If product is unusable, a replacement or store credit will be issued

Disposable Vape Isn’t Working (DOA)

• Report within 3–5 days of delivery
• Submit a video showing the issue
• One-time replacement will be sent if the device is dead on arrival

Vape Leaked or Failed After Initial Use

• Must be reported within 3–5 days
• No replacements for vapes used for multiple days
• Decisions may vary depending on circumstances (e.g. travel)

Melted Gummies

• Place gummies in the fridge for 1 hour before opening
• If completely unusable, send photos within 7 days
• May qualify for replacement or store credit

Customer Satisfaction

If you are not eligible for a replacement but are unsatisfied with your experience, we may offer:

• A store credit
• A discount code for a future order

Adverse Reactions

• We are not medical professionals
• If you experience an adverse reaction, consider any allergies or interactions
• Reactions vary from person to person
• Store credit may be offered as a goodwill gesture

Chargebacks

• Refunds are not offered unless the product is defective or incorrect
• Chargebacks filed without contacting us first may result in a permanent account ban

COA: COA